Refund Policy
Introduction
Eximox Group of Companies ("Eximox Group," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ("Website") and use our services, including construction consultancy, interior designing, foods and beverages, legal consultancy, and tax consultancy ("Services"). By using our Website and Services, you consent to the data practices described in this Privacy Policy.
General Refund Policy
Body
- Eligibility for Refunds: Refund eligibility depends on the nature of the service provided and the specific terms agreed upon in the service contract. Please refer to your specific service agreement for detailed terms.
- Requesting a Refund: To request a refund, you must contact us within the timeframe specified in your service agreement. Requests should be sent to admin@eximox.com with a detailed explanation of the reason for the refund request.
Construction Consultancy Services
- Initial Consultation Fees: Fees for initial consultations are generally non-refundable unless otherwise stated in the service agreement.
- Project Fees: Refunds for project fees will be considered on a case-by-case basis, depending on the progress of the project and the reasons for the refund request. Partial refunds may be issued for unfinished or unfulfilled portions of the project.
Interior Designing Services
- Design Fees: Fees for design services are typically non-refundable once the design process has begun. Refunds may be considered if the project is cancelled before any design work has commenced.
- Project Implementation: Costs incurred for materials, labor, and other expenses are non-refundable once the implementation phase has started.
Foods and Beverages
- Product Quality: If you receive a product that is damaged or not as described, you may be eligible for a replacement or refund. Please contact us within 7 days of receiving the product.
- Order Cancellation: Orders can be cancelled for a full refund if the cancellation request is made before the order is processed. Processed orders cannot be cancelled or refunded.
Legal Consultancy Services
- Consultation Fees: Fees for legal consultations are non-refundable once the consultation has taken place.
- Retainer Fees: Refunds for retainer fees will be considered based on the amount of work completed up to the point of the refund request. Any unused portion of the retainer may be refunded.
Tax Consultancy Services
Processing Refunds
- Approval Process: Refund requests will be reviewed and approved at our discretion, based on the terms outlined in this policy and the specific service agreement.
- Refund Method: Approved refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed upon.
- Refund Timeline: Once a refund is approved, it will be processed within 14 business days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Changes to This Refund Policy
- We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our Website. We encourage you to review this policy periodically to stay informed about our refund practices.
- By using our services, you acknowledge that you have read and understood this Refund Policy and agree to its terms.